Negotiation is at the heart of human interaction. Whatever forms it takes, verbally or nonverbally, consciously or unconsciously, people negotiate whenever they interact. How can you get an upper hand in negotiations with more subtle techniques which enable you to observe keenly the ongoing overall situation? This three-day programme offers a set of negotiation strategies, models and tools, telling you how to get to yes, get past no, win, gain an advantage, get leverage and influence or persuade others. These together will change the way you view and conduct virtually every negotiation.