Course Overview

Relationships are central to business success. Yet they are fragile. Good management – of one’s life and career – requires a set of distinct ‘relational’ skills: the ability to distribute value, to spot opportunities for value creation, to deal with differences, to circumvent or resolve conflict, to be seen as fair and objective, and to handle difficult conversations. The reality is that many of those you meet have different world views, ambitions, values, risk preferences, loyalties, prejudices, likes and dislikes. Being able to reconcile these differences through effective negotiation – even using them to create value – thus becomes a valuable skill. It is also a skill you can use more or less immediately.